Policies

Please refer to our F.A.Q page for up to date policies or changes  at http://www.torontocomfort.com/agreements.html

Reservation Deposit
To secure a reservation with PayPal, a valid credit card number will be required and kept on file.  Reservation by personal checks/cheques can be arrange, this forms of payment must be received within 21 days of the reservation request for complete processing.

Minimum Stay Requirement
The minimum stay are six month in most cases, three months to six month are available in some circumstance.  Although, we offer short-term accommodation on extreme rare bases for family members involving with medical treatments and family emergencies.

Cancellation Policy
We request that guests contact us at least 30 days prior to their arrival date should they wish to cancel. Otherwise, guests will be charged for the 50% of reservation deposit if cancellation are made within 30 days prior to arrival and no refund if it within 21 days of arrival date.

Smoking Policy
Our suites are smoke-free. We kindly ask that you help keep our smoke-free rooms just that. Guests found to be smoking in suites will be charged $100 for deep-cleaning deducted from their deposits. We further thank you in advance for limiting your use of tobacco products to designated smoking areas within the building, and outside on our porches, patios, and balconies.

Children
We welcome children of all ages as our very special guests, including guest and infants.

Additional Guest
Our reservation includes stay for 2 adult guest, each additional guest will be charged $125 for the duration of the stay, and $65 for 12 years or younger.

Pets
We apologize that pets are not permitted.

Quite Hours
We ask our guests to refine from loud music from 11:00 PM to 8:00 AM, excessive music compliant will be dealt with case-by-case basis by the residence security staff.

Privacy Policy
This site is owned and operated by Charles Huang, who also owns the Toronto Comfort Rentals family brands and currently serves as Vice President of Marketing, Acquisitions and Web Development. Your privacy is very important to us. We respect the privacy of every individual who visits this Web site or responds to this rental advertisements. To help protect your privacy, we are happy to inform you we will not share any personal information with any other party.

Security Deposit
We have the rights to withhold portion or entire security/damage deposit if we determine that damage had occurred to our property or missing.  In there is no damage occur, we reserve the right to hold up the deposit up to 7 days after your checkout date. If a credit card imprint authorization is signed and no damage is found on checkout, the authorization receipt will be kept for 30 days on file before its being destroyed. In event of damaged occurred, we either make a immediate charged for full extend of damage or cost of replacement if known, or make a temporary authorization to your credit card for a amount up to full agreed deposited as signed and differences of repair or replacement will be applied on a second charged if it is greater than initital charge or be refunded if the cost is lower.

Rent Payments
Upon arrival, we required our guest to submit first and last month of rent + security/damage deposit.  In addition, post-dated cheque/money order or credit card authorization for the remaining month.

Our Rights to Cancel
We reserves the right to cancel  your reservation or ask you leave our property, if your payment had bounced (e.g. bounced cheques NSF, or declined credit card payment), or if we feel our property will be damage as result of your stay.  In such case, we will issue you a full refund with the security deposit if you had not arrived, if you had arrived and damages had not occur, we will ask you to leave and the amount equivalent to nights remaining will be refunded to  you along with the security deposit, provided nothing is damaged or missing.  The payment will be made out to you within 7 days by method which you paid.  We reserves the right to refuse any future renewal of stay or bookings.

Injuries
We will not be responsible for any injuries or death that occurred while staying in our suite, regardless of situation or circumstance, even if it we are found to be negligence.

Reserve to change policies and agreements
We reserves to change our policies at any time with or without notice.

Damages
You are fully responsible for damage or any items gone missing in our suites, all security deposit will refunded provided the keys are returned to the owner at last day of your stay.  There is fees for replacement of keys and fobs of $200 per set. For more details, please refers to Damage Deposit section under FAQ.  You may not move or modified any furniture including sofas, desk or bed frame without consent of the owner's permission, and guest will be liable if all damages, including scratches to hardwood floor if found responsible.

Removal of Towels
Towels are not to be removed from the suite, or else a $30 will be applied to your credit card or deducted from your damage deposit for each item goes missing.  We encourage all our guest to respect this rule, since it is extremely time consuming for us to replace those items.  Current Inventories: 4 set of face, hand and bah towels for Skytouch Junior Suite, five set of face, hand and bath towels, with additional 8 of each set for Comfort Suites and 8 sets of each for Skytouch Presidential Suite.

Terms & Condition of Use

Liability
Guests’ liability for their account is not waived and guests agree to be held personally liable in the event that any indicated person, group, company or association fails to pay all or part of any charges incurred.

Damage to residence property
We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the residence’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the amount to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

Removal of residence property
We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guests credit / debit card, or send an invoice for the amount to the registered address.

Tampering with fire detection systems and fire fighting equipment
We reserve the right to take action against any guest found to have tampered / interfered with any fire detection equipment throughout the residence, including detector heads in public areas and bedrooms, break glass points and fire extinguishers. Guests found to have tampered with any fire detection or fire fighting equipment will be charged with any costs incurred by the residence due to their actions and additionally may be asked to leave the residence. Depending on the severity of the guest actions, the Police may become involved at the residence’s discretion. Should the fact that fire fighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right to make a charge to the guests credit / debit card, or send an invoice for the amount to the registered address.

Inappropriate behavior
It is the residence’s policy that all our guests have the right to be treated with dignity and respect and as a responsible host we believe that we have a duty to our guests to protect them from inappropriate behaviour. Should any actions by a guest be deemed inappropriate by the Security Staff, or if any inappropriate behaviour is brought to the attention of the Security Staff, the residence reserves the right, after any allegations have been investigated, to take action against the guest. Depending on the severity of the guest actions, the Police may become involved at the residence’s discretion, or guests may be asked to leave the residence.

Lost / Damaged property
Should any guest lose any belongings during their stay or incur damage to their property, if we find any lost property, we will make every reasonable effort to locate the owner and return it, but if we cannot locate the owner and an item is not reclaimed with 3 months of the guest’s departure it will be disposed of by the residence.

Payment Terms
We do not accept visa electron, we only accept credit card by PayPal.  Please checks, cheques and money order must be cleared prior to your arrival and we hold the rights to refuse accommodation in event of bounced or dishonor payment.  All paper forms of payment must be received by us 15 days prior to arrival date.

Check in / Out times
Check in and Check out times are explained when bookings are made. Any extension to the check out time, either pre-arranged or as a late departure, may incur a charge upon departure.

Vehicles
All vehicles are parked at the owners’ risk. Should a problem occur with a vehicle in the underground visitors, the residence cannot accept any liability. If a vehicle is left in the visitors parking or any where on residence property for more than 8 hours after the guest has departed without the written consent of the residence, the residence reserves the right to remove the vehicle at the owners’ expense.
Nothing in these terms or conditions shall limit or restrict the guests’ legal rights as a consumer.

Definition of an residence
The Act defines an residence as "an establishment held out by the proprietor as offering food, drink and, if so required, sleeping accommodation, without special contract, to any traveler presenting himself who appears able and willing to pay reasonable sum for the services and facilities provided and who is in a fit state to be received."

Complaints
Any issues or complaints in regarding to the property or suites must be reported to owner within 24 hours of problem discovered in order for the owner to fix, resolve, or issue any form of compensation.

Our responsibility for guest's property
The proprietor of any residence has a duty to take reasonable care of the property of his guests brought to the residence, whether resident or not. We will not be liable for any property exceeding value of $50 regardless whether as a result of negligence of the residence owner. The proprietor can avoid his liability only if he can prove that the loss or damage was caused by the guest's own negligence, or by an Act of God, or by an Act of the Queen's enemies.

Owner's strict liability
This liability, which applies only to owners, whether they have been negligent or not, extends to the loss or damage of guests' property only if at the time of the loss or damage sleeping accommodation had been reserved for the traveler; and the loss or damage occurred between the midnight immediately preceding and the midnight immediately following his stay at the residence.  The strict liability does not apply to vehicles or property left in them, live animals or their harness or other equipment As strict liability no longer applies to these items, the owner no longer has a right to detain them as security for unpaid bills.