Rental Policy
OFFICE HOURS:
In Season: Monday thru Friday 9 a.m. to 5 p.m. and Saturday 10 a.m. to 5 p.m.
Off Season: Monday thru Friday 9 a.m. to 5 p.m.
You must check in at our office located at 13564 Perdido Key Drive, Perdido Key FL 32507. Toll free number is 866-524-0078.
Tern Key Realty & Rentals LLC is an agent of the rental unit owner. We reserve the right to refuse service to anyone. We will not be responsible for accidents or injury to guests or for loss of any kind. Rates, descriptions and availability are subject to change without notice. All of our rental units are privately owned and could currently be listed For Sale and may need to be shown during your stay. Every effort will be made to contact you at the condo number prior to anyone showing the unit.
Tern Key Realty & Rentals, LLC reserves the right to move a reservation to a different comparable unit should the original unit reserved becomes unavailable. In the event this should happen we will notify you of any changes as soon as possible.
RESERVATION PREPAID
A Prepaid Rental payment of $150.00 to $600.00 is required when making a reservation. Payment can be made with Visa, MasterCard, Discover, or American Express. Guests will be responsible for any damages over and above normal wear and tear. If excessive cleaning is required after your stay, you will be billed accordingly. You will receive a confirmation letter after we receive your prepaid rent by mail, email or fax, or confirm your reservation with your credit card charge. We accept most Credit Cards, Certified Checks, Travelers Checks or Postal Money Orders for payment at check in. **All reservations must be confirmed with a prepayment charged to your credit card.
CANCELLATION POLICY
If you must cancel your reservation, advance notice must be given in order to receive a refund of your prepaid rent less a $50 cancellation fee. Thirty days for daily or weekly condominium rentals (weekly rental rates are based on a six day stay with the 7th day free). Sixty days for all monthly rentals. If you fail to give the required notice you will forfeit your prepaid rent. NO REFUNDS FOR EARLY DEPARTURE OR NOT BEING SATISFIED WITH YOUR RENTAL UNIT.
CHECK IN
You must check in at Tern Key Realty & Rental office. Check in is after 3:30 pm on your scheduled arrival date. All balances are due at check in via Visa, MasterCard, Discover, Check or Cash. If you plan to be a late arrival you must contact our office to make arrangements to pick up your key package. You must come in by 12 noon to pay the balance the following business day. If you happen to come in on a Sat. or Sun. and our office is closed, you will be expected to return by 12 noon on Monday to pay. If you fail to come in by 12 noon as instructed above we will then charge your credit card the balance due as agreed upon when making your reservation.
CHECK OUT
You must be out of the unit by 10:00 am. Return all keys to Tern Key Realty & Rentals office. There will be a $25.00 charge for each key not returned and will be billed to your credit card. All trash must be removed from the unit and placed in the proper facility. Load and start dishwasher. USE DETERGENT FOR DISHWASHERS ONLY.
REFUNDS
There will be no refunds for early departure. Weather is not a factor for refunds. Refunds will be given only if there is an evacuation of the Island in the event of a Hurricane by the local Government Authorities.
OCCUPANCY
The unit is limited to the actual sleeping capacity shown.
PETS
Most of our units do not allow pets. We have a few units that are pet friendly. You can ask about availability when making a reservation. The properties that do not allow pets; if evidence of a pet is found e
viction and a forfeiture of rent or extra cost of cleaning will occur.
LOCKOUTS
A service charge of $35.00 will be charged if you loose your key or become locked out of your unit, resulting in a service call to get you in the unit.
PARKING
All 1 bedroom units allow 1 car only. Two bedrooms or more generally allow 2 cars per unit. Ask when making a reservation. No boats, trailers, wave runners or motor homes are allowed to park at most condominium properties. Please remember all parking rules are strictly enforced.
LINENS AND SUPPLIES
You must arrange parking for any recreational vehicles on your own. Tern Key Realty & Rentals LLC will not be responsible for any towing costs you may incur.
Tern Key Realty & Rentals LLC furnishes all linens and towels for daily and weekly rentals. It is recommended you bring extra towels for the beach and swimming. You will be charged for all linens and towels removed from the unit. Tern Key Realty & Rentals LLC does not provide daily linen exchange. We do not replenish paper products. We suggest you bring paper towels, toilet paper, dishwashing liquid, dishwasher detergent, as well as bath soap.
TELEPHONES
Telephones are restricted to local calls only. Long distance calls must be made with a phone card or by calling collect.
GRILLS........CAUTION
Grilling on decks and balconies is prohibited by the Fire Marshall of Perdido Key and Pensacola Beach.
MAINTENANCE
We make every effort to see that each unit is in proper working condition. Please notify our office immediately to report any malfunctions. No refunds or adjustments are given. However, we will make every effort to correct the problem. We cannot guarantee availability of amenities, including hot tubs, pools, elevators etc.
Please follow all rules outlined by Tern Key Realty & Rentals LLC.
Your rental acceptance constitutes acceptance of all terms and conditions of Tern Key Realty & Rentals, LLC and Condo Association Rules and Regulations. The same are hereby made a part of the rental agreement.
